Frequently Asked Questions

Simply download and install the IBO Player app on your device, then contact our customer support team to receive your login credentials. We are available 24/7 via live chat on this website.

Muxito works on a wide range of devices including Amazon Fire TV Stick, Android TV, Smart TVs (Samsung, LG), iOS devices (iPhone, iPad, Apple TV), Android phones and tablets, and Windows PCs -- all through the IBO Player application.

We accept Visa and MasterCard. Your card issuer must support online transactions. All payments are processed through our secure, encrypted payment gateway.

We honour refund requests. However, we strongly recommend you try and test the service before committing to a longer subscription plan. Please visit our refund policy page for full details.

A VPN is not strictly required, but we recommend using one for optimal privacy and performance. For best results, connect to servers in London or Dublin. We recommend ExpressVPN, NordVPN or SurfShark.

Yes, we encourage you to try the service before signing up for a paid plan. The free trial is a full-package test with limited duration. Contact our support team via live chat to request one.

Each subscription supports 1 device connection. If you need additional connections, please contact our support team for device compatibility.

Our service includes UK and Irish locals, entertainment channels, all major sports networks (Sky Sports, BT Sport, TNT Sports), PPV events, and an extensive on-demand library of movies and TV series. Visit our channels page for full details.

Our network is optimised for UK and Ireland viewers. If you experience buffering, try using a VPN connected to a London server, clearing background apps, or ensure you have at least 25 Mbps internet speed for smooth HD/FHD streaming. Contact our support team if issues persist.

After your payment is confirmed, activation is instant. You will receive your login credentials and setup instructions via email and WhatsApp within minutes.