Last updated: March 1, 2025
At Muxito, we strive to deliver the highest quality IPTV streaming service. We honour refund requests but strongly recommend you try and test the service before committing to a longer subscription plan.
1. Eligibility for Refund
You may request a refund within 7 days of your initial purchase if:
- The service does not work on your device and our support team cannot resolve the issue
- There is a significant discrepancy between the service described and what was delivered
- You experience persistent technical issues that our support team is unable to resolve
2. Non-Refundable Situations
Refunds will not be granted in the following circumstances:
- More than 7 days have passed since the initial purchase
- The service was used extensively before the refund request
- Issues are caused by your internet connection, device limitations or third-party software
- Subscription renewals (we recommend cancelling before renewal)
- Account termination due to violation of our Terms of Service
3. How to Request a Refund
To request a refund:
- Contact our support team via live chat, WhatsApp or email
- Provide your account details and reason for the refund request
- Allow up to 48 hours for our team to review your request
4. Refund Processing
Approved refunds will be processed within 5-10 business days and returned to the original payment method. Processing times may vary depending on your bank or card issuer.
5. Trial Recommendation
We encourage all new users to take advantage of our trial option before committing to a longer plan. This allows you to test the service, verify compatibility with your devices, and ensure the streaming quality meets your expectations.
6. Contact
For refund enquiries, contact us at [email protected] or use the live chat on our website.